Layout Table~~~~4752~4752~~

1 Session - 2 Hours of Interactive Training~
Don't let poor phone skills hurt your organization’s reputation. This LearnKey training course, based on the book Telephone Courtesy & Customer Service by Lloyd Finch, is guaranteed to earn your organization outstanding marks in customer service. Learn the importance of effective telephone techniques and how to correctly identify customer wants and needs with positive, motivating instruction. This training course includes practical case studies, skills inventories and personal action plans; plus, exercises for managing difficult customers! This training course is ideal for receptionists, customer service representatives and collectors.

Benefits
• Get in touch with customers wants and needs with attentive customer services skills.
• Ensure that your telesales department understands the power of positive telephone techniques.
• Improve your business reputation with a highly skilled staff. .~~~4752~4753~~

Course Outline Table~~~~4752~4754~~

Session 1~Section A: Telephone Courtesy
· Introduction
· Course Overview
· Show You Care

Section B: The Basics
· Do’s and Don’ts
· Answering Courtesy
· Your Voice

Section C: Give and Take
· Telephone Interaction
· Managing Objections
· Negotiating
· Action Plans

Section D: Managing the Call
· Caller Behaviors
· Voice Mail
· Do’s and Don’ts
· Conclusion~~~4752~4758~~

Ordering~~~~4752~4756~~

Telephone Courtesy and Customer Service Training Course by LearnKey~Per Seat Licencing Available

Call 08700 536 003 for quotes for CD, NETWORK, ONLINE and Training Centre/Bootcamp Solutions!~~PER USER%3A CD Course|061018|PER USER%3A ONLINE Course|!79218|LIBRARY LICENCE%3A CD Course|061015|~4752~4757~telephone customer service reps representatives handling calls answering sales~