Layout Table~~~~4745~4745~~

1 Session - 2 Hours of Interactive Training~
This LearnKey training course, based on the book Business of Listening by Diane Bone, will show you how to become a better listener by demonstrating how your listening skills build either barriers or bridges. You will also learn ten steps to controlling emotional “hot buttons” and the impact of good listening skills on productivity. Most people think that the only message that will be heard is one of urgency; however, in today’s fast-paced world even urgent messages are ignored. Becoming an active listener will help your productivity and success by helping you extract important details from every message.

Benefits
• You will discover easy methods for becoming a more involved, active listener. .
• You’ll be able to focus on, and understand your customer’s needs, improving communication.
• Become aware of the “silent” messages that speak volumes and increase productivity. .~~~4745~4746~~

Course Outline Table~~~~4745~4747~~

Session 1~Section A: The Business of Listening
· Introduction
· Lazy Listening
· Key Elements of Listening

Section B: Key Elements of Listening
· Hear and Interpret
· Feedback
· Analyze

Section C: Listening Styles and Attitudes
· Listening Style
· Bad Habits

Section D: Tips for Tip Top Listening
· Learning to Listen
· Ten Tips
· Conclusion~~~4745~4751~~

Ordering~~~~4745~4749~~

The Business of Listening Training Course by LearnKey~Per Seat Licencing Available

Call 08700 536 003 for quotes for CD, NETWORK, ONLINE and Training Centre/Bootcamp Solutions!~~PER USER%3A CD Course|061008|PER USER%3A ONLINE Course|!79215|LIBRARY LICENCE%3A CD Course|061005|~4745~4750~listening meeting meetings sales calls telephone closing~