Layout Table~~~~4719~4719~~

2 Sessions - 6 Hours of Interactive Training~
The Telephone Collections training course teaches the core concepts, skills, and knowledge to effectively increase collection of overdue invoices and, ultimately, affect your bottom line. Experts Carol Tuffahah and Margie Grandinetti take you step by step through the collection process, providing valuable insight to the behavior styles and danger signals you may encounter in the process. At the conclusion of this training course, you will be familiar with the communication skills and steps to increase your debt chasing effectiveness and run a successful credit control operation.

Benefits
• Employees will be able to proactively guide the collection process and yield higher returns.
• Increase your business’s collection rate, and increase your bottom line.
• Improve the performance and productivity of your entire collection staff. .~~~4719~4720~~

Training Demo~~~~4719~8920~~

Course Outline Table~~~~4719~4721~~

Session 1~Section A: Introduction
· Welcome
· Objectives
· Importance

Section B: Collections
· Understanding
· Receivable
· Cash Cycle
· Potential
· Write-Offs
· DSO
· Phases

Section C: Communication Techniques
· Overview
· Telephone Image
· Telephone Basics
· Telepone Courtesy

Section D: Working with Customers
· Handling Complaints
· Irate Customers
· Placing on Hold
· Speaking Techniques
· Speech Control
· Listening Techniques
· Listening Controls
· Listening Exercises~~~4719~4722~~

Session 2~Section A: Behavior Styles
· N2 Model
· Personal Style
· Defeat Style
· Collaborative Style
· Accommodative Style
· Withdraw Style
· Compromise Style
· Enhancing Behavior Style

Section B: Effective Collections
· Advantages
· Prepare
· Customer Information
· Open Strongly
· Telephone Messages
· Work Through Objections
· End with Commitment
· React Quickly

Section C: Danger Signals
· Warning Signs
· Importance of YOU~~~4719~4726~~

Ordering~~~~4719~4723~~

Telephone Collections/Debt Chasing Training Course by LearnKey~Per Seat Licencing Available

Call 08700 536 003 for quotes for CD, NETWORK, ONLINE and Training Centre/Bootcamp Solutions!~~PER USER%3A CD Course|073298|PER USER%3A ONLINE Course|!79209|LIBRARY LICENCE%3A CD Course|073295|~4719~4724~debt collecting chasing outstanding debts invoices collections credit control~