Layout Table~~~~4483~4483~~

5 Sessions - 8-10 Hours of Interactive Training~
The Leadership Training Course Series from LearnKey provides five complete courses of instruction to help organizations develop effective leaders and successful teams. Courses include Powerful Communication Skills, Powerful Presentation Skills, How to Supervise People, How to Coach an Effective Team and How to Handle Conflict and Confrontation.

Benefits
• Your new skills will generate results - people will respond to you more positively.
• You will have the confidence to communicate your ideas in your style.
• Get people to take ownership of their jobs - create the perfect team!
• Become a better leader by using proven approaches for handling conflict and negativity. .~~~4483~4484~~

Course Outline Table~~~~4483~4485~~

Powerful Communication Skills~Section A: Introduction
· Tour
· Communication Skills

Section B: Listening Concepts
· Attending
· Following
· Reflecting
· Listening Skills

Section C: Communication Methods
· Passive
· Aggressive
· Assertive
· Emotional Control
· Being Effective

Section D: Basic Communication Skills
· Nonverbal Skills
· Body Language
· Eye Contact
· Public Speaking
· Writing Skills
· Applying Skills

Section E: Pressurized Situations
· Overview
· Negative Self-talk
· Handling Criticism
· Problem Solving
· Conflict Management

Section F: Communication Tools
· Charisma
· Technology
· Applying Concepts
· Conclusion~~~4483~4495~~

Powerful Presentation Skills~Section A: Getting Started
· Introduction
· Audiences
· Attention

Section B: Presentation Style
· Your Personality Type
· Personality Types
· Out of the Gray Zone
· Presentation Flowchart
· 3 Presentation Models
· To Speak or Not to Speak

Section C: Presenting Your Material
· What Disarms an Audience
· What Arms an Audience
· Rapport
· Exchange of Needs
· Humor
· Interruptions
· NLP

Section D: Tips & Tactics
· Powerful Negotiation
· Leading a Meeting
· Tips for the Voice
· Fear Factor
· Conclusion~~~4483~4499~~

How to Supervise People~Section A: Leadership
· Supervision & Leadership
· Five Action Steps
· Power Points
· Delegation
· Building Blocks
· The PDCA Cycle
· Value-Added
· Review

Section B: Managing Your Time
· Take Control
· Time Management
· Stress Management
· Handling New Employees
· Training Employees
· Recognition
· Review

Section C: Supervisory Success
· PDCA - Management Tool
· Promotions
· Problem Employees
· EEQ/AAR
· Communication
· Meetings
· Presentations
· Review~~~4483~4498~~

How to Coach an Effective Team~Section A: Management Perspectives
· Getting Started
· Paradigm Shift
· Facilitator Comments
· Take the Quiz
· Becoming a Manager
· Organizational Chart
· Model Organization

Section B: Coaching
· Improving Performance
· Team Stages
· Barriers to Performance
· Clarifying & Probing
· Inspiring
· Motivating

Section C: Mentoring
· Examples
· Metoring = Instruction
· Lead by Example
· Need to Mentor
· Mentoring Review
· Empowerment
· Benefits of Mentoring
· Getting Results

Section D: Counseling
· When to Counsel
· Confronting
· Respect vs. Like
· How to Confront
· Ways to Get Solutions
· Consequences/Rewards
· Attitude Change
· Facilitator Follow-up~~~4483~4496~~

How to Handle Conflict & Confrontation~Section A: Handling Conflict
· Introduction
· Positive Effects
· Negative Effects
· Misconceptions
· Reflections

Section B: Types of Conflict
· Three Types
· Internal Conflict
· Interpersonal Conflict
· Intergroup Conflict
· Reflections

Section C: Stages of Conflict
· Three Stages
· Everyday Concerns
· Significant Challenges
· Overt Battles
· Reflections

Section D: Managing Conflict
· Five Styles
· Collaboration
· Obliging
· Dominating
· Avoiding
· Compromising
· Reflections

Section E: Maintaining Relationships
· Principles
· Guidelines
· Constructive Confrontation
· Communication Tips

Section F: Emotions of Conflict
· Emotional Responses
· Four Questions
· Rejection Response

Section G: Responses to Avoid
· Emotional Don'ts
· Closer Look~~~4483~4497~~

Ordering~~~~4483~4493~~

Leadership Training Course by LearnKey~Per Seat Licencing Available

Call 08700 536 003 for quotes for CD, NETWORK, ONLINE and Training Centre/Bootcamp Solutions!~~PER USER%3A CD Course|072938|PER USER%3A ONLINE Course|!79130|LIBRARY LICENCE%3A CD Course|072935|~4483~4494~leader management coaching~