Layout Table~~~~4280~4280~~

1 Session - 2 Hours of Interactive Training~
Want to build trust and encourage repeat business? This highly motivating training course will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This training course is essential for every business.

Benefits
• Satisfied customers are more compelled to be repeat customers.
• Employees learn skills necessary to create a positive customer experience.
• Customers feel they are the most important part of your business. .~~~4280~4281~~

Course Outline Table~~~~4280~4282~~

Session 1~Section A: Quality Customer Service
· Introduction
· Course Outline

Section B: Attitude
· Personal vs. Procedural
· Body Language
· Showing You Care
· Key Fact

Section C: Identifying Customer Needs
· Basic Needs
· Key Fact

Section D: Satisfying Customer Needs
· Mastering the Basics
· Internal Customers
· Key Fact

Section E: Getting Customers to Return
· Customer Satisfaction
· When Things Go Wrong
· The Extra Mile
· Conclusion~~~4280~4286~~

Ordering~~~~4280~4284~~

Quality Customer Service Training Course by LearnKey~Per Seat Licencing Available

Call 08700 536 003 for quotes for CD, NETWORK, ONLINE and Training Centre/Bootcamp Solutions!~~PER USER%3A CD Course|061318|PER USER%3A ONLINE Course|!79053|LIBRARY LICENCE%3A CD Course|061315|~4280~4285~customer service~