Layout Table~~~~4259~4259~~

1 Session - 2 Hours of Interactive Training~
Want to build trust and encourage repeat business? This highly motivating training course will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This training course is essential for every business.

Benefits
• Satisfied customers are more compelled to be repeat customers.
• Employees learn skills necessary to create a positive customer experience.
• Customers feel they are the most important part of your business. .~~~4259~4260~~

Course Outline Table~~~~4259~4261~~

Session 1~Section A: Successful Negotiation
· Introduction
· Misconceptions
· Course Overview
· Key Fact

Section B: Negotiation: What and Why?
· Destination
· Identify Opportunities
· Win/Win Philosophy
· Give/Get Principle
· Key Fact

Section C: The Negotiating Process
· Six Steps
· Key Fact

Section D: Strategies and Tricks
· Preparation and Planning
· Will and Skill
· Negotiating Strategies
· Key Fact

Section E: Conclusion
· Things to Remember
· Successful Negotiation~~~4259~4267~~

Ordering~~~~4259~4263~~

Successful Negotiation Training Course by LearnKey~Per Seat Licencing Available

Call 08700 536 003 for quotes for CD, NETWORK, ONLINE and Training Centre/Bootcamp Solutions!~~PER USER%3A CD Course|061318|PER USER%3A ONLINE Course|!79047|LIBRARY LICENCE%3A CD Course|061315|~4259~4264~negotiation negotiating~