Layout Table~~~~4224~4224~~

1 Session - 2 Hours of Interactive Training~
Learn how to deal effectively with angry customers, clients, or colleagues in this LearnKey training course. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome.

Benefits
• Employees will gain the skills to maintain composure in difficult situations.
• Your business will benefit from open communication and conflict resolution.
• Upset customers will develop trust in your business when their problems are solved. .~~~4224~4225~~

Course Outline Table~~~~4224~4226~~

Session 1~Section A: Calming Upset Customers
· Introduction
· Course Overview

Section B: Why Customers Get Upset
· People and Systems
· Why Customers Leave
· Avoidable Upsets
· Key Fact

Section C: Responding to Upset Customers
· First Impressions
· Right Words
· Key Fact

Section D: Calming Your Customers
· Listening
· Calming Techniques
· The Telephone
· Reaching Agreement
· Key Fact
· Customer Satisfaction~~~4224~4227~~

Ordering~~~~4224~4228~~

Calming Upset Customers Training Course by LearnKey~Per Seat Licencing Available

Call 08700 536 003 for quotes for CD, NETWORK, ONLINE and Training Centre/Bootcamp Solutions!~~PER USER%3A CD Course|061308|PER USER%3A ONLINE Course|!79032|LIBRARY LICENCE%3A CD Course|061305|~4224~4229~telephone angry customer upset handling calming complaints complaining moaning~