Layout Table~~~~2824~2824~~

MCDST with A+ 18 Sessions - 541 Hours of Interactive Training~
The MCDST with A+ Training Series from LearnKey will prepare candidates to pass all exams needed to attain two baseline IT certifications – CompTIA’s A+ and Microsoft Certified Desktop Support Technician. This training series comprises six complete LearnKey training courses: A+ Essentials, IT Technician, Remote Support Technician, Depot Technician, Windows XP Troubleshooting Windows and Windows XP Troubleshooting Applications. After completing this series of courses, certification candidates will be prepared to pass MCP exams 70-271 and 70-272, and any of the 4 A+ exams. .

Benefits
• Gain confidence in your ability to resolve MS application and operating issues.
• You will increase your potential for career opportunities and advancements with two desirable certifications.
• Ideal start for a new entrant to IT
~~~2824~2825~~

eSupport available~~~~2824~6629~~

Course Outline Table~~~~2824~2826~~

Troubleshooting Windows Session 1~Section A: Defining a DST
· Prerequisites
· DST Qualifications
· Gathering Information
· DST Steps
· DST Terms
· DST Purpose

Section B: Preparing for OS Installation
· Installation Types
· Installation Methods
· Hardware Compatibility
· The Hard Drive
· Partition Types
· File System Types

Section C: Standard Installation
· Attended Installation
· Network Share Installation
· Product Activation
· Troubleshoot Installs

Section D: Unattended Installation
· Unattended Methods
· Using a Script File
· Imaging Tools
· Installing Setup Manager
· Running Setup Manager

Section E: Upgrading Installation
· Supported Upgrades
· User State
· Migration Tools
· Supported Settings
· Locating USMT Tools
· Gathering Settings
· Applying Settings

Section F: Post Install Updating
· Updating XP
· Automatic Updates

Section G: XP Pro vs. XP Home
· Local Features
· Network Features

Section H: Local Users & Groups
· User Accounts
· User Groups
· Create a New User
· User Properties
· Create a New Group
· Using the Command Prompt~~~2824~2827~~

Session 2~Section A: Understanding NTFS
· NTFS Features
· File/Folder Ownership
· Simple File Sharing
· Copying & Moving Data
· Compression

Section B: NTFS Permissions
· NTFS Permission Types
· Standard Permissions
· Permission Rules
· Configuring Permissions
· Inheriting Permissions
· The Command Prompt

Section C: Shared Folders
· Shared Data
· Effective Permissions
· Mapped Drives
· Shadow Copy
· Installing Shadow Copy
· Sharing Folders

Section D: File Encryption
· EFS
· EFS Design
· EFS Features
· Recovery Agents
· Viewing Recovery Agents
· Creating Recovery Agents
· Encrypting Data

Section E: Data Storage
· Offline Files
· Synchronization
· Configure Offline Files
· Offline File Locations

Section F: Installing Local Printers
· Creating a Power User
· Setting up Printer
· Printer Properties

Section G: Installing Network Printers
· Using Printer Wizard
· Browsing the Network~~~2824~2828~~

Session 3~Section A: Storage Device Types
· Fixed Storage Types
· Removable Storage Types
· Basic/Dynamic Disks
· Disk Management Tools

Section B: Types of Display Devices
· Display Adapters
· Display Settings
· Direct X
· DX Diag Tool
· Customizing the Display

Section C: ACPI Interface
· ACPI & Power Schemes
· Standby & Hibernation
· Power Schemes Settings
· Custom Power Settings

Section D: I/O Devices
· I/O Device Types
· Device Manager
· Hardware Profiles

Section E: User Settings & Profiles
· User Profiles
· Locating User Profiles
· Managing User Profiles
· Taskbar & Accessibility
· Regional & Language
· Mouse & Keyboard

Section F: Security Settings
· Installing MBSA
· Running MBSA
· Installing SCAS
· Running SCAS

Section G: Local Policies
· GPEDIT.MSC
· Computer Policies
· User Policies
· Refresh Policies
· RSOP Tool

Section H: Network Policies
· AD Users & Computers
· GPO Hierarchies
· GPO Inheritance
· GP Result~~~2824~2829~~

Session 4~Section A: Startup & Logon
· Boot Process
· Logon Process
· Startup & Recovery
· BOOT.ini

Section B: System Performance
· System Info
· Help & Support
· Task Manager
· Performance Manager
· Log Files & Alerts

Section C: Networking: TCP/IP
· Repairing a Connection
· Connection Properties
· PING Tool
· IPCONFIG Tool
· PATHPING Tool

Section D: Troubleshooting: TCP/IP
· TRACERT
· Internet Firewall

Section E: Networking: DNS & NetBIOS
· DNS Service Server
· DNS Service Client
· NS Lookup
· WINS Service
· NBTSTAT Service

Section F: Remote Connections
· Dial-up Networking
· Managing Properties

Section G: Remote Desktop Support
· Enable Remote Desktop
· Configure Remote Desktop
· Connection & Settings
· Remote Assistance

Section H: Networking: Internet Explorer
· General Options
· Security Options
· Privacy/Content Options
· Connection Options
· Programs/Advanced Options~~~2824~2830~~

Troubleshooting Desktop Apps Session 1~Troubleshooting Desktop Apps
Session 1
Section A: DST Basics
· Prerequisites
· DST Responsibilities
· DST Skills
· Troubleshooting
· Key Terms

Section B: Configuring the OS
· OS Architecture
· Registry Components
· Installing Applications
· Regional Settings

Section C: Configuring Connectivity
· Network Adapter
· IP Configuration
· PING
· TRACERT
· NS Lookup
· NBTSTAT
· Firewall

Section D: Configuring Internet Explorer
· Web Browsers
· Internet Options

Section E: Troubleshooting Internet Explorer
· Troubleshooting Issues
· Temporary Files Management
· View Objects
· User Settings

Section F: Securing Internet Explorer
· Security Tasks
· Security Levels
· Content Zone Settings
· Privacy/Content Settings
· Security Updates

Section G: Communication Applications
· Configuring Mail Client
· Email Settings
· Validate Configuration
· Newsgroup Configuration

Section H: Managing Outlook Express Data
· Backup/Import Email
· Deleting Data Store
· Restoring Files
· Email Security Settings~~~2824~2831~~

Session 2~Section A: Outlook Express Files
· Supported Data Types
· Outlook Express Files
· Exporting Address Book
· Importing Address Book
· Managing Maintenance Tab
· Backing up Outlook Express

Section B: Microsoft Office Suites
· Office Versions
· Installing Office
· Multi-boot Installation
· Office Suite Activation
· Troubleshooting Installation

Section C: Customizing Office Suites
· Common Settings
· AutoCorrect Options
· Dictionary Option

Section D: Updating for Security
· Office Update Website
· Security Tips
· Auto Recover
· Downloading Updates
· Best Practices
· Repairing Office

Section E: MS-DOS Applications
· MS-DOS Flow
· Viewing NTVDM
· Configuring Editor

Section F: Win16/32 Applications
· Win16 Flow
· NTVDM Dependency
· Separating Memory Space
· Win32 Capabilities

Section G: Application Compatibility
· Compatibility Issues
· Compatibility Guidelines
· Compatibility Settings

Section H: Desktop Properties
· Start Menu Interface
· Customizing Taskbar
· Customizing Start Menu
· Customizing Desktop
· Customizing Folder Settings~~~2824~2832~~

A+ Session 1~Section A: Certification Standards
· A+ Test Versions
· Testing Locations and Information

Section B: Visible PC
· Computer Hardware
· System Unit Overview
· Connectors
· Sound Connectors
· New System Unit Connectors

Section C: System Unit
· Inside the System Unit
· Motherboard Components
· Electrostatic Discharge
· Power Supply and Cables

Section D: CPU Overview
· Data Bus
· Counting in Binary
· Clock Speed
· Program Commands
· RAM
· Address Bus
· Line of Code

Section E: CPUs
· Intel 8086
· Internal CPU Speed
· RAM Cache
· Double Cache
· CPU Types
· Historical CPUs
· Pipelining
· Four-Step Process
· Dual Pipelines

Section F: Modern CPUs
· Chip Sets
· Frontside/Backside Bus
· Pentium
· PGA CPU
· LGA CPU
· Speculative Execution
· MMX
· VRM
· AMD-K5/Pentium Pro

Section G: Processors
· Pentium III
· Code Names
· AMD Athlon Thunderbird~~~2824~7925~~

Session 2~Section A: Next Generation CPUs
· Pentium 4
· The Process
· Pentium Speed
· Hyper-Threading
· Two CPUs
· 32-Bit Processors

Section B: Processor Types
· 64-Bit Processor
· AMD 64-Bit Processor
· AMD Solution
· Core Processors
· Low-End Processors
· Mobile Processors

Section C: Installing and Upgrading CPUs
· Installing a CPU
· Fan Installation and Connectors
· Over-Clocking
· Liquid Cooling
· Reservoir, Pump, and Radiator

Section D: RAM Concepts
· RAM Transistors and Capacitors
· DRAM Organization
· DRAM
· Memory Chips (x8, x16, x32) Width

Section E: RAM Types
· FPM/EDO
· SDRAM
· RDRAM
· DDR SDRAM
· Measuring DDR and DDR2 Speed
· Dual-Channel
· ECC RAM/Double-Sided DRAM

Section F: Installing and Repairing RAM
· Adding RAM
· RAM Count
· CPU-Z
· RAM Errors~~~2824~7924~~

Session 3~Section A: CMOS
· BIOS Chip
· CMOS Set Up
· Basic CMOS
· Advanced CMOS
· Security
· Boot and Exit Options
· Clearing CMOS

Section B: Power-On Self Test (POST)
· Beep Codes
· Text Error Code
· POST Card

Section C: Expansion Bus
· Expansion Slots
· PC Bus
· ISA Bus
· False Starts
· PCI
· AGP
· Parallel vs. Serial
· PCI Express

Section D: System Devices
· System Resources
· I/O Addresses
· Device Manager
· Hexadecimal
· Hex to Binary

Section E: Interruption
· IRQ Wire
· PCI/ISA Interrupt Channels
· IOAPIC
· Interrupt Request
· DMA

Section F: Installing Devices
· Network Card Installation
· Device Errors
· COM Ports and LPT Ports

Section G: Motherboard
· AT/ATX
· BTX
· NLX
· ITX
· Motherboard Installation
· Wire Placement
· AMR/CNR

Section H: Power Supply
· AC/DC Transformer
· Surge Suppressor
· AT and ATX Power Supplies
· Connectors
· ATX Power Versions
· Latest Generation Power Supplies~~~2824~7923~~

Session 4~Section A: System Build
· Assembly
· Case Components
· Mounting the Motherboard
· Fan Mounting
· Power Supply Installation

Section B: Hard Drive Technology
· Read-Write Armature
· Flux Reversal
· CHS Values
· Drive Types
· Terminology
· Hard Drive Controllers

Section C: ATA Hard Drives
· ATA-1 Standard
· ATA-2 (EIDE) Standard
· ATA-4 Standard
· ATA-5 Standard
· Cables
· Controller Issues
· Interrupt 13 Extensions
· ATA-6 Standard
· Serial ATA

Section D: SCSI
· Concepts
· Host Adapter
· SCSI Chains
· Termination
· LUN
· SCSI Types
· Termination Types
· SCSI Cable Lengths

Section E: PATA Hard Drive Installation
· Drive Components
· SetUp Utility
· Boot Order
· Set Boot Order
· Configure Drive

Section F: CD Media
· Compact Disc
· CD-ROM
· Speed Ratings
· CD-R
· CD-RW
· 80 Millimeter CDs
· DVD-ROM Types
· High Definition
· DVD Media~~~2824~7922~~

Session 5~Section A: Removable Media
· Floppy Drives
· Thumb Drives
· External Hard Drives
· USB Connectors
· FireWire
· eSATA
· Flash Drives

Section B: Sound
· Sound Cards
· Sound Card Setup
· Speakers
· Sound Card Installation
· Sound Devices
· Codecs

Section C: CRT and LCD Monitors
· Video Cards
· Video RAM
· CTR Monitors
· LCD Monitors
· CCFLs
· Response Rate
· Brightness/Contrast

Section D: Video Technology
· VGA Connection
· DVI
· Video Resolution
· Color Depth
· Dual-Link DVI
· Projectors
· Monitor Size and Resolution
· Video Cards

Section E: Video Card Installation
· Beginning Installation
· Uninstall Video Card
· Video Card Tools
· Display Property Settings
· Advanced Options
· Power Option Properties
· Troubleshooting Installation Issues~~~2824~7921~~

Session 6~Section A: Modern Operating Systems
· Types and Function
· User Interfaces
· Partitioning and Formatting
· Network Support
· Domains, Workgroups, and Applications

Section B: Operating Systems
· File Allocation Table
· Windows History
· System Versions
· Linux/UNIX/Uuntu
· Macintosh OSX

Section C: Installing and Upgrading
· Installation Checklist
· Clean Install
· Partitions, Service Packs, Updates

Section D: Installing Windows
· CMOS Setup
· Partition and Format Setup
· Product Codes
· Windows XP Setup
· Settings and Users

Section E: Finalizing Installation
· Installing Drivers and Devices
· Installing DirectX Video Cards
· Activation, Updates, Options Software

Section F: Windows Setup Tools
· Properties and Interface
· NT Loader/NT Detect
· Boot.ini and SWAPFILE
· Adjusting Virtual Memory
· File Extensions and Attributes
· Registry Editor

Section G: Installing Drives
· Master Boot Record
· Partitions and Dynamic Drives
· Drive Partitioning
· Creating Extended Partitions
· Converting to a Dynamic Drive

Section H: RAID
· RAID 0
· RAID 1
· Parity
· RAID 5
· RAID 0+1
· Hardware RAID
· Enabling RAID
· RAID Set
· Software RAID~~~2824~7920~~

Session 7~Section A: I/O Devices and Settings
· Keyboards and Mice
· Control Panel
· Web Camera
· Microphone
· Sound and Audio Device Properties
· Specialty Devices
· Cleaning Components
· Keyboard and Mice Cleaning

Section B: Command Prompt
· Introduction
· Documents and Settings
· File Volumes
· Specialty Commands
· Attributes

Section C: Working with Command Prompt
· Directories
· Wildcards
· Deleting Files
· Copy Command
· Xcopy
· Move Command

Section D: Basic Windows Maintenance
· File Fragmentation
· Error Checking
· CHKDSK
· Disk Cleanup
· Disk Cleanup Options

Section E: Backup
· System Restore
· System Restore
· ASR/ERD
· Bootable Drives
· Live CDs
· Event Viewer

Section F: Troubleshooting Windows
· Startup Problems
· Recovery Console Commands
· Recover Registry Commands
· Recovery CDs/Partitions
· Windows Advanced Options Menu
· AutoStart Programs

Section G: Windows Errors
· Task Manager/Processes
· System File Checker
· Services
· Remote Desktop
· Windows Reporting Tool~~~2824~7919~~

Session 8~Section A: Networking
· Network Cables
· Cat Levels
· Fiber-Optic Cable
· Fire Ratings
· Network Connectors

Section B: Hardware Technology
· Network Connections
· MAC Address Details
· Packets
· Ethernet Standard
· CSMA/CD
· 10Base-T
· 100Base-T
· 1000Base-T
· Network Card Settings
· Network Hub

Section C: Wireless
· Wireless Options
· Wireless Access Points
· Connecting to a Wireless Network
· Cellular Wireless
· Bluetooth Introduction
· Working with Bluetooth

Section D: Network Protocols
· Protocol Stacks
· IPX/SPX

Section E: TCP/IP Protocol
· TCP/IP Properties
· DNS
· DNS Resolution
· DHCP
· APIPA~~~2824~7918~~

Session 9~Section A: Network Sharing
· Workgroups/Domains
· Rights and Permissions
· Groups
· Setting Up User Accounts
· File Sharing
· Making Workgroups and Sharing
· Accessing Shared Folders
· Sharing a Network Printer

Section B: The Internet
· Connections
· ISDN
· Cable Modem
· DSL
· Satellite
· Broadband Box
· Routing
· Router Diagram
· Firewall Configuration

Section C: Internet Services
· Ports
· TCPView
· TCP, UDP, and ICMP Packets
· Internet Options

Section D: Network Troubleshooting
· Structured Cabling
· Cable Testers
· Link Lights
· Configuration Commands
· Ipconfig
· Shared Resources~~~2824~7917~~

Session 10~Section A: Laptops vs. Desktops
· Internal Components
· Hard Drive
· External Monitor
· Function Keys
· Power Settings
· Monitor
· Port Replicator
· PCMCIA
· Power and Batteries

Section B: Troubleshooting Laptops
· AC Adaptor
· Power Checklist
· Multimeter
· Testing Process
· Connecting to a Laptop
· Infrared Port
· Devices
· LCD
· Diagnosis Checklist
· Input Devices

Section C: Printers
· Dot Matrix
· Inkjet
· Laser
· Toner
· Laser Printer Diagram
· Other Printer Types

Section D: Installing Printers
· Printer Installation
· Installing Print Drivers

Section E: Printer Settings and Maintenance
· Print Options
· Printer Features
· Toner Cartridges
· Scheduled Maintenance
· Print Problems

Section F: Scanners
· Overview
· TWAIN
· Scanner Maintenance~~~2824~7916~~

Session 11~Section A: Security
· Passwords
· Security Devices

Section B: Protecting Your PC
· Security Review
· Virus Definition
· More Definitions
· Software Firewall
· avast!
· Locking and Encryption
· SSL
· Policies

Section C: Protecting Your Network
· Wireless Security
· Encryption
· NAT
· DHCP Server
· Social Engineering
· This Old PC

Section D: Troubleshooting Methods
· FRU
· System Diagnosis
· Mental Reassemble
· Validate Results

Section E: Safety
· Safe Working Environment
· Dangerous Components
· Accidents
· Disposables

Section F: Communication and Professionalism
· Use Clear, Concise, Direct Statements
· Avoid Interrupting
· Clarify Statements, Ask Questions
· Avoid Jargon, Abbreviations, Acronyms
· Listen to Customers
· Maintaining Positive Attitude and Voice
· Avoid Arguing/Being Defensive
· Do Not Minimize Customer Problems
· Avoid Being Judgmental
· Avoid Distractions/ Interruptions
· Respectful of Property~~~2824~7915~~

Session 12~Section A: Importance of Communication Skills
· Being a Powerful Communicator
· Improved Quality, Reduced Costs

Section B: Communications Theory
· Communication Formulas
· Communication Process
· Three Perceived Elements
· Tone of Voice
· Body Language
· Environment
· Communication Roles

Section C: Listening Skills
· Hindrances of Listening
· Effective Listening
· Seven Distractions
· Five Listening Levels

Section D: Effective Listening Techniques
· Empathy Listening
· Seek Synergy
· Five Steps of Listening
· Asking Questions
· Customer Service Principles

Section E: Translating Your Knowledge
· Comparison Method
· Contrast Method
· Construction Method
· Combination Method
· Things to Remember

Section F: Building Rapport
· Three Rapport Elements
· Use Their Names
· Discover Their Interests
· Let Them Talk
· Pacing
· Match Conversational Modalities~~~2824~7914~~

Ordering~~~~2824~2833~~

Windows XP MCDST with A+ Series Training Course by LearnKey~Per Seat Licencing Available

Call 01223 894 136 for quotes for MULTIPLE USERS and Training Centre/Bootcamp & Education Solutions!~~PER USER%3A CD Course|681748|PER USER%3A ONLINE Course|341|LIBRARY LICENCE%3A CD Course|681745|~2824~2834~windows xp mcdst A+ exam certification~