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Telephone Communication Series Training Course
In
the Telephone Communication Series from LearnKey, Customer Service
Representatives will learn the six factors of professionalism, as well as a
step-by-step collection process. Learn the importance of effective telephone
techniques and how to become an active listener. Series includes five complete
courses: Call Center
Success,
Telephone
Collections, The
Business of Listening,
The Power of Telephone Courtesy, and
The Rewards of
Telephone Courtesy
Highlights
- 12 hours training on 6 CD
- Level - Beginner
- Tests and exercises included
- Improve your reputation with a highly skilled staff.
- Improve your collection rate and increase your bottom line.
- Extract important details from every message and interaction
Course Includes
- Instructor-Led Video Training
- Demos and Lab Learning
- Multi-Media Presentations
- Practice Exams and Lab Simulators
- Self-Paced Navigation
- CD or Online Delivery
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|
from £440 per user + vat
Purchase Orders
Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than a couple of courses ? Contact sales on 01223 894136 for a custom quote
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