Telephone Collections Training Course

The Telephone Collections training course teaches the core concepts, skills, and knowledge to effectively increase collection of accounts receivable and, ultimately, affect your bottom line. Experts Carol Tuffahah and Margie Grandinetti take you step by step through the debt chasing process, providing valuable insight to the behavior styles and danger signals you may encounter in the process. At the conclusion of this training course, you will be familiar with the communication skills and steps to increase your collection effectiveness.

Highlights

2 hours training on 2 CDs

Level - Beginner

Tests and exercises included

Guide the debt chasing process and yield higher returns.

Increase your collection rate and your bottom line.

Improve productivity of your entire credit control staff.

Course Includes

Instructor-Led Video Training

Demos and Lab Learning

Multi-Media Presentations

Practice Exams and Lab Simulators

Self-Paced Navigation

CD or Online Delivery

from £216 per user + vat

Purchase Orders

Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than a couple of courses ? Contact sales on 01223 894136 for a custom quote

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