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The Rewards of Telephone Courtesy Training Course by LearnKey
Excellent
telephone skills increase customer satisfaction and assure that you won't miss
important business opportunities. Be confident that your company is presenting a
professional telephone image. Help your employees develop telephone proficiency
and understand the impact telephone courtesy has on both coworkers and customers
on the other end of the phone.
Highlights
- 1 hour training on 1 CD
- Level - Beginner
- Tests and Exercises include
- Learn the steps that lead to improved telephone service
- Learn how to handle multiple calls while staying calm and professional
- Learn the proper techniques to transfer calls and solve communication problems
Course Includes
- Instructor-Led Video Training
- Demos and Lab Learning
- Multi-Media Presentations
- Practice Exams and Lab Simulators
- Self-Paced Navigation
- CD or Online Delivery
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from £56 per user + vat
Purchase Orders
Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than a couple of courses ? Contact sales on 01223 894136 for a custom quote
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