Quality Customer Service Training Course by LearnKey

Want to build trust and encourage repeat business? This highly motivating training course will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This training course is essential for every business.

£80 per user + vat

Purchase Orders

Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than a couple of courses ? Contact sales on 01223 894136 for a custom quote

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Course outline

Session 1
Section A: Quality Customer Service
· Introduction
· Course Outline

Section B: Attitude
· Personal vs. Procedural
· Body Language
· Showing You Care
· Key Fact

Section C: Identifying Customer Needs
· Basic Needs
· Key Fact

Section D: Satisfying Customer Needs
· Mastering the Basics
· Internal Customers
· Key Fact

Section E: Getting Customers to Return
· Customer Satisfaction
· When Things Go Wrong
· The Extra Mile
· Conclusion