Quality at Work Training Course

Professional results are based on high personal quality standards. After completing this group training, based on the book Quality at Work by Diane Bone & Rick Griggs, you will understand why personal quality standards are essential in the workplace. It will also enable you to establish quality guidelines, which you can develop and apply to situations on the job.

£80 per user + vat

Purchase Orders

Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than a couple of courses ? Contact sales on 01223 894136 for a custom quote

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Course outline

Session 1
Section A: Quality at Work
· Introduction
· Course Overview
· Key Fact

Section B: Quality Consciousness
· Attitude
· Communication
· Pride
· Key Fact

Section C: Quality Standards
· Shared Standards
· Q-Match
· Key Fact

Section D: The Three C’s of Quality
· Commitment
· Competence
· Communication
· Key Fact

Section E: Goal Setting
· Defining Value
· Things to Remember
· Key Fact

Section F: Perfection Standards
· The Perfection Problem
· PAS Options
· Key Fact

Section G: How To’s of Quality
· Summing Up
· Conclusion