Giving and Receiving Feedback Training Course

customer satisfaction video training course

Feedback is essential to personal and professional communication. But, there are both opportunities and perils in the feedback process. The art of Giving and Receiving Feedback training program from LearnKey helps you offer constructive, rather than critical, suggestions for improving performance. Learn to receive feedback with a receptive, not defensive, attitude with real-world case studies and behavioral examples.

Highlights

2 hours training on 1 CDs

Learn effective ways to use these skills through this entertaining and informative program.

Be positive and direct when communicating concerns.

See results as you incorporate the methods learned in this course

Course Includes

Instructor-Led Video Training

Demos and Lab Learning

Multi-Media Presentations

Practice Exams and Lab Simulators

Self-Paced Navigation

CD or Online Delivery

from £80 per user + vat

Course Outline

Session 1
Section A: Critical Feedback
· Self-Assessment
· Objectives
· Introduction
· Early Influences
· Assessment

Section B: Responding to Critical Feedback
· 3 Types of Feedback
· Feedback Attack
· Responding to Feedback
· Feedback Attack
· Assessment

Section C: Giving Constructive Feedback
· Steps to Giving Feedback
· Listen Up
· Workplace Feedback
· Giving Positive Feedback
· Feedback Attack
· Summary

Purchase Orders

Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than a couple of courses ? Contact sales on 01223 894136 for a custom quote

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