Customer Satisfaction Training Course by LearnKey

customer satisfaction video training course Want to build trust and encourage repeat business? This highly motivating training course will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This training course is essential for every business.

Highlights

2 hours training on 1 CDs

Satisfied customers are more compelled to be repeat customers.

Employees learn skills necessary to create a positive customer experience.

Customers feel they are the most important part of your business.

Course Includes

Instructor-Led Video Training

Demos and Lab Learning

Multi-Media Presentations

Practice Exams and Lab Simulators

Self-Paced Navigation

CD or Online Delivery

from £80 per user + vat

Course Outline

Session 1
Section A: Customer Satisfaction
· Introduction
· Defining Satisfaction
· Key Fact

Section B: Customer Feedback
· Why Feedback?
· Service vs. Satisfaction
· The Fringe Benefits
· Key Fact

Section C: Behaviors
· Overcoming Barriers
· Difficult People
· Lack of Cooperation
· Burnout
· Key Fact

Section D: Reinforcing Behaviors
· Tactics and Strategies
· Avoiding Blame
· Feedback
· Right Words
· Reasons First
· Key Fact

Purchase Orders

Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than a couple of courses ? Contact sales on 01223 894136 for a custom quote

Related Courses

Customer Service Series

Cornerstones of Sales Customer Service

Calming Upset Customers