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The Cornerstones of Sales and Customer Service Training Course by LearnKey

Turn good customer service into increased sales and increased customer satisfaction. This course shows you how to leverage your good customer service to achieve the best possible outcome: customers get more of what they want while your sales go up and your business improves. At the end of this course you will understand how to listen for nonverbal and verbal signals, ask open-ended questions to help you help the shopper, and build multiple item sales

£80 per user + vat

Related Course

Course outline

Session 1

Section A: Customer Service and Selling
· Spectacular Service

Section B: Three Cornerstones
· Listening
· Probing
· Building the Sale

Section C: Service Impact
· Customer's Perception
· Customer Clues
· Finding Specific Needs

Section D: Strengthening Sale Knowledge
· Salesman Test

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