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Connecting with Customers through Customer Service Training Course
Do
you want to increase customer loyalty? Learn to respond to each customer's needs
in ways that both please your customer and build your organization. Discover the
right skills, attitude, and policies that win customer loyalty. Experience the
universal importance of greeting customers, listening, evaluating customer
needs, and responding appropriately..Highlights
- Learn techniques that will increase customer satisfaction, even under tense or difficult circumstances
- Strengthen your ability to listen and evaluate customer needs
- Learn how to handle upset customers while staying professional
Course Includes
- Instructor-Led Video Training
- Demos and Lab Learning
- Multi-Media Presentations
- Practice Exams and Lab Simulators
- Self-Paced Navigation
- CD or Online Delivery
Session 1 Customer Satisfaction
- The Customer Service Connection
- Working with Customers
- Extraordinary Customer Service
- The Customer Service Resource
- Review
 |
from £64 per user + vat
Purchase Orders
Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than a couple of courses ? Contact sales on 01223 894136 for a custom quote
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