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Calming Upset Customers Training Course by LearnKey
Learn
how to deal effectively with angry customers, clients, or colleagues. This
carefully designed approach gives you the ability to work through conflicts and
remain calm in the work environment. You'll learn how to distinguish between a
disturbed and upset customer and how to collaborate with each toward a positive,
win-win outcome
Highlights
- Gain skills to maintain composure in difficult situations.
- Benefit from open communication and conflict resolution.
- Gain trust from customers when their problems are solved.
Course Includes
- Instructor-Led Video Training
- Demos and Lab Learning
- Multi-Media Presentations
- Practice Exams and Lab Simulators
- Self-Paced Navigation
- CD or Online Delivery
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from £64 per user + vat
Purchase Orders
Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than a couple of courses ? Contact sales on 01223 894136 for a custom quote
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