Call Centre Success Training Course

call centre success video training course

Who speaks for your organization? The MD? CEO? Or is it a Customer Service Representative (CSR) answering the telephone? The Call Centre Success training course from LearnKey will help new reps increase their success, while sharpening the skills of your call center veterans. Customer Service Representatives will learn the six factors of professionalism, how customers behave, what customers expect and techniques for more effective communication with customers - all while maintaining a positive attitude.

Highlights

Improve customer service skills within your organization.

Enjoy a better reputation from having courteous employees.

Contribute to a more positive atmosphere in your organization

Course Includes

Instructor-Led Video Training

Demos and Lab Learning

Multi-Media Presentations

Practice Exams and Lab Simulators

Self-Paced Navigation

CD or Online Delivery

from £92 per user + vat

Purchase Orders

Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than a couple of courses ? Contact sales on 01223 894136 for a custom quote

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